Service Dispatcher

Yearout Mechanical, a Legence company

Yearout Mechanical is a New Mexico based company specializing in the installation of mechanical and process systems for the commercial, government, manufacturing and industrial communities of New Mexico and Texas. Since our incorporation in August of 1964, Yearout Mechanical has consistently grown and expanded its capabilities, reaching its present position as the premier mechanical contractor in New Mexico. Our mission is to be invaluable to our partners (clients, vendors, industry, and employees) so they cannot imagine success without us, by providing comfortable, reliable and efficient mechanical systems that meet our partners’ needs.

The qualified candidate will have the following minimum requirements for this position:

· Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

· Advanced customer service skills.

· Schedule and coordinate all service calls.

· Dispatch service technicians.

· Debrief service technicians after completion of each call.

· Forecast workload for 2 – 3 days out.

· Follow up on all pending and recommended work with customer.

· Ability to recognize and resolve issues.

· Advanced and professional communication skills both oral and written with internal and external clients.

· Prioritize appropriately with good time management skills.

· Competency in Microsoft office suite including Outlook, Excel, and Word to perform tasks.

Responsibilities

· The successful candidate will be responsible for maintaining the Service Technicians daily schedules and dispatch the technician to new calls as service calls are completed.

· Schedule return trips with customers when parts are received.

· Maintain the On-Call schedule as well as the daily schedule for service technicians.

· Maintain customer database with current information.

The successful candidate will be highly motivated, self-starter with excellent communication skills and attention to detail. We are seeking a qualified, conscientious employee who wants a long-term position.

Work Remotely

• No

Job Type: Full-time

#LI-Onsite #LI-KW1

About Legence

Legence, a Blackstone Portfolio Company, is North America’s leading, integrated provider of energy efficiency and sustainability solutions for the built environment. Legence improves the performance of buildings, making the spaces that shape our lives healthier and more sustainable. We specialize in helping clients decrease operating costs, reduce carbon emissions, and enhance occupant well-being and productivity. From advisory services and design to construction and ongoing maintenance, we offer a comprehensive suite of Stackable Solutions™ across the entire building lifecycle. With over a century of experience, we have the expertise to implement high-performing projects with unmatched outcomes, serving industry leaders in mission-critical and other essential sectors such as data centers, semiconductors, life sciences, healthcare, education, and more. 

Benefits Overview
Health & Welfare: Medical, dental, vision, prescription drug benefits, company-paid short term and long term disability, basic group life and AD&D, and mental wellness support through Spring Health.
Time Off Benefits: Paid vacation, company-paid holidays, and paid sick leave.
Financial Benefits: 401(k) retirement savings plan

Reasonable Accommodations

If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Third-Party Recruiting Disclaimer
Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations
Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations.  We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. 

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law