Employee Exclusive: Get to Know Elyse King
1. You’ve worn many hats throughout your career, from administrative coordination to operations management and now service coordination at VarcoMac. How does your current role build on your past experience?
My current role as a Service Coordinator at VarcoMac brings together everything I’ve done throughout my career — customer service, operations, and detailed administrative coordination. I’ve spent years supporting fast-paced offices, managing schedules, overseeing processes, and serving as a central point of communication between departments, clients, staff, and board members. Those skills translate directly into what I do now: routing service requests, guiding other coordinators, supporting account managers and project managers, running internal audits, improving procedures, and trying to assist with keeping the service department organized and running smoothly. Every role I’ve had has taught me how to manage high-volume tasks, tackle priorities, and work with many different personalities. All of that has prepared me to support our service team efficiently and professionally.
2. Strong coordination between field teams, clients, and office staff is crucial to project and company success. What do you think makes for great teamwork and communication in such a fast-paced environment?
For me, great teamwork starts with clear expectations, open communication, and consistency. I also believe in being approachable — people work better when they feel supported and have someone they can count on to assist them with any issue. Whether it’s field techs, account managers, or office staff, I always try to address any issue they have and find a solution. Most importantly, I think teamwork works best when everyone respects each other’s time and responsibilities. When people trust that each person is doing their part, the whole process becomes smoother.
3. As someone supporting electrical contracting projects, what’s something about the electrical or construction industry that you find particularly interesting or rewarding?
I appreciate being a part of work that directly impacts customers — assisting the account managers or supporting our technicians so they can solve problems safely and efficiently. Being the person who keeps everything connected behind the scenes is rewarding. Also, knowing that I am able to help with the administrative side of work so our account managers and project managers can focus on the technical side gives me a sense of accomplishment.
4. The service side of the electrical and construction industry is always evolving, from technology to client expectations. What changes have you noticed in how teams coordinate and deliver projects?
I’ve noticed a shift toward more digital processes, real-time communication, and streamlined documentation. Tools like Spectrum and shared platforms make it easier for us to track work orders, communicate updates, and keep everything documented properly. Customers also expect quicker responses and clearer communication, so the service department has become more proactive and organized. A lot more emphasis is being placed on documenting every step, closing work orders faster, and making sure our customers are taken care of in a timely manner — which is where having strong internal procedures really matters. I’ve enjoyed being part of the changes by helping create processes, train coworkers, and assist where needed to help improve how our department operates.
5. What’s a unique hobby, hidden talent, or surprising skill you have that might catch your coworkers off guard?
When I am not working, you can find me and my family “glamping”! My husband and I enjoy taking our kids and Great Dane on long weekends to different campgrounds in our camper. There is nothing better than sitting beside a campfire with a good book.
