Service Manager – HVAC/R

Innovative Mechanical & Design (IMD), a Legence company
IMD is a full-service heating, cooling, plumbing and repair company offering comprehensive turnkey solutions. Our experienced team aspires to build, design, and create the resolutions you need using intelligent, creative methods that both meet and exceed industry standards. Together, we collaborate on each project to offer a “think out of the box approach” to solutions because we believe in assisting our clients with options and quality consultations. 

Service Manager – HVAC/R

Location: Windsor, CO
Company: IMD

Salary: $120,000 - 140,000 (depending on experience)

IMD is seeking an experienced Service Manager – HVAC/R to lead and support our HVAC/R Service Technician team based in Windsor, Colorado. This role is responsible for managing day‑to‑day service operations, developing and supporting technicians, and ensuring high‑quality service delivery to our customers across commercial and industrial environments.

The Service Manager serves as the primary leader for the service team—balancing people leadership, customer relationships, operational planning, and hands‑on technical oversight.

Key Responsibilities

• Lead, coach, and manage a team of HVAC/R Service Technicians, ensuring safe, efficient, and high‑quality service execution
• Serve as a technical and operational escalation point for complex service issues, customer concerns, and field challenges
• Oversee daily service operations, including work prioritization, scheduling coordination, and workload management across multiple jobs and accounts
• Partner with customers, project teams, and internal leadership to ensure alignment on scope, timelines, and expectations
• Support technician development through training, mentoring, performance feedback, and skills progression
• Maintain accountability for service quality, customer satisfaction, and adherence to IMD safety standards
• Review and support service documentation, job reporting, and accurate transfer of field data
• Foster a strong team culture focused on professionalism, accountability, safety, and customer service
• Ensure company tools, vehicles, and equipment are properly used, maintained, and accounted for
• Support hiring, onboarding, and ramp‑up of new service technicians as the team grows

Technical & Leadership Expertise

The ideal candidate will bring both hands‑on HVAC/R experience and people leadership capability, including working knowledge of:

• Commercial HVAC systems including packaged A/C, large tonnage VAV units (up to 120 tons), and VRF systems
• Boiler systems (maintenance, annuals, and repairs)
• Water pumps, motor bearings, pump seal replacement, and water flow principles
• Chilled water and hot water loop systems
• Air‑side airflow and distribution troubleshooting

Leadership & professional skills:

• Proven experience leading and motivating field‑based technicians
• Strong customer relationship and communication skills
• Ability to manage multiple priorities, projects, and service demands simultaneously
• Professional judgment in fast‑paced service environments

Operational & Physical Expectations

• Ability to work in commercial and industrial job sites
• Comfortable supporting field work, site walks, and occasional hands‑on troubleshooting as needed
• Ability to climb ladders, work at elevated heights, and lift up to 50 lbs
• Flexibility in schedule; occasional overtime and/or weekend work may be required

Qualifications

• High school diploma or equivalent (technical/trade school preferred)
• Significant prior HVAC/R service experience required
• Previous supervisory or people‑management experience strongly preferred
• Strong verbal and written communication skills
• Strong customer service background
• Basic computer skills; familiarity with Microsoft Office preferred

Active Union member may apply and will be considered equally to Non-Union applicants.

#LI-KW1 #LI-Onsite 

About Legence
Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview
Health & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance Program
Time Off Benefits: Paid vacation, company-paid holidays, and paid sick leave
Financial Benefits: 401(k) retirement savings plan

Reasonable Accommodations
If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility
Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer
Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations
Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations.  We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. 

Equal Employment Opportunity Employer
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law