Commercial Service Manager

The Bowers Group – A Legence Company
Established in 1984, The Bowers Group is a trusted provider of mechanical construction, service, and repair solutions across Maryland, Virginia, and Washington, D.C. With over three decades of experience, we serve a wide range of clients—from general contractors and technology-driven organizations to healthcare facilities, government agencies, and property managers. We deliver projects through a disciplined, collaborative approach focused on quality, cost control, and reliability. Our process includes rigorous equipment selection, detailed reviews, and proactive subcontractor management—helping us anticipate risks, avoid delays, and ensure safe, compliant, and efficient results. Our success is built on a people-first culture of teamwork, accountability, and respect. By investing in our employees and fostering open communication, we create an environment that supports long-term relationships—with both our team and our clients.

Position Overview
The Commercial Service Division is seeking a highly motivated and strategic Commercial Service Manager to lead and grow its service operations. This role is responsible for owning and scaling the division’s performance across revenue, profitability, and operational excellence. The Commercial Service Manager will drive strategic growth initiatives, lead technology platform implementation (BuildOps and Trimble Viewpoint Spectrum), and oversee customer relationships and financial performance, while partnering closely with executive leadership and field operations. This position is accountable for the division’s P&L, customer portfolio, operational systems, and long-term growth strategy, and requires coordination with executive leadership, field teams, service office staff, sales teams, and external customers to ensure success.

Key Responsibilities

• Client & Stakeholder Engagement
  
  • Serve as senior relationship owner for key commercial service accounts
  • Conduct proactive customer business reviews to ensure retention and satisfaction
  • Lead escalation management for at-risk accounts
  • Develop new relationships with general contractors, property managers, facility directors, and building owners
  • Partner with internal sales and estimating teams on bids, renewals, and service expansions
• Design, Technical, or Operational Execution
  
  • Own and manage the Commercial Service Division P&L, including revenue, gross margin, and EBITDA
  • Set and execute division strategy using data-driven decision-making
  • Lead implementation and adoption of BuildOps as the primary field service management platform
  • Drive migration from Key2Act/Wennsoft to Trimble Viewpoint Spectrum
  • Oversee system integration via Trimble App Xchange to ensure accurate data flow
  • Build reporting infrastructure and KPI dashboards to guide operational performance
• Project & Cross-Discipline Coordination
  
  • Partner with the Service Labor Manager to align field execution and operational outcomes
  • Collaborate with sales, estimating, and operations teams on growth initiatives and service delivery
  • Coordinate across office functions including dispatch, billing, and administrative teams
  • Support contract management including service agreements, renewals, and pipeline tracking
• Documentation & Communication
  
  • Lead monthly financial reviews with variance analysis and forward planning
  • Track and report on service performance metrics, compliance, and overtime trends
  • Drive customer health scoring and reporting frameworks
  • Maintain structured communication cadence with internal leadership and operations teams
• Leadership & Resource Management
  
  • Lead service office personnel including Service Office Manager, dispatch, billing, and admin staff
  • Establish performance standards and hold teams accountable to results
  • Maintain weekly operational cadence with the Service Labor Manager
  • Support resource planning, hiring strategy, and scaling of the division
  • Lead change management efforts during system implementations

Desired Skills and Experience

• Education & Credentials
  
  • Bachelor’s degree in Business, Engineering, Construction Management, or related field, or equivalent experience. Relevant certifications or industry credentials preferred.
• Experience
  
  • 10+ years in commercial HVAC or mechanical service industry
  • 5+ years in a service management role with full P&L ownership
  • Proven track record of revenue growth and margin improvement
  • Experience working in a union (UA) or similar CBA environment
  • Demonstrated success leading technology implementations (FSM or ERP systems)
  • Experience working with multidisciplinary teams and client-facing operations
• Technical & Professional Skills
  
  • Strong financial and operational acumen with a data-driven leadership approach
  • Deep experience with BuildOps including dispatch, work orders, and PM agreements (highly preferred)
  • Familiarity with Trimble Viewpoint Spectrum (service module, billing, reporting)
  • Experience with integration platforms such as Trimble App Xchange preferred
  • Proficiency in data analytics and reporting tools (e.g., Power BI)
  • Strong communication skills with the ability to engage both technical and business stakeholders

Additional Notes

• Performance bonus tied to revenue growth and EBITDA improvement
• Company vehicle or vehicle allowance provided
• Benefits include union (UA CBA) or non-union company offerings
• Direct access to executive leadership with high visibility and authority
• This role focuses on building and scaling the business rather than maintaining current operations.

Salary Range: $140,000 to $175,000 depending on experience
There is no visa sponsorship available for this position. 

#LI-AC1 #LI-Onsite

About Legence
Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems—enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview
Health & Welfare: Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D
Time Off Benefits: Comprehensive Paid Time Off (PTO) program. 
Financial Benefits: 401(k) retirement savings plan

Reasonable Accommodations
If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.

Employment Eligibility
Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer
Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations
Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations.  We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. 

Equal Employment Opportunity Employer
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law